With tighter and tighter budgets managers of large support groups or IT managers supporting many laser printers are seeking ways of reducing service costs. ITWorkz offers a 45 to 60 minute class to groups demonstrating “the care a feeding” of laser printers. We demonstrate how to isolate image issues, clear many jams and performing a cold reset. Cleaning and evaluations are covered. Knowing when to repair versus replace equipment and installing maintenance kits is covered.
Many of our clients opt to work the class around a group meal thereby “killing two birds with one stone.” Our experience is that the cost of the training is recovered usually in the first two months after the class in savings from service calls and down time.
Contact us and let us know how many people and machines and we can make an offer for your best value.
Cleaning and Evaluation
ITWorkz offers our clients with multiple machines an annual cleaning and evaluation of their equipment to avoid unexpected downtime and maintenance costs. Many customers request this service twice a year.
For customers with four or more laser printers we charge $25.00 per machine to provide this service which includes one standard roller per machine and a written evaluation of each unit. We also provide the customer with an overlay for spreadsheets that predicts service for machines in advance. It’s nice to know when service is due months in advance.
No one likes surprises, especially with tech support issues. An annual visit reduces these events. Our goal is to reduce emergencies.
Also, any machine certified as good to go is covered by a 90 day warranty that covers the labor on that unit. Should it fail in that window, your only cost is the cost of parts.
Our goal is “NO surprises.”